Over the past 25+ years Kai has had great success helping companies solve the most challenging problems and create breakthrough innovations. Examples are shown in the “Customers and Results” section.

• As a success indicator, nearly all companies have invited Kai to continue help on a series of additional (and ever-more difficult) challenges.
• Kai has developed a unique problem-solving methodology that underlies all of his work. Many of the companies with which he has shared this model have implemented it with critical teams.
• Industries in which Kai has worked include auto; food and general merchandise manufacture, distribution and retail; technology; managed care; government; consultancies; and associations.

Kai has led hundreds of projects with leaders from all types of organizations. Most notably, he consulted with leaders of 125+ companies over 7 years to reengineer the grocery industry value chain. He has developed strong, dynamic models for strategy development and innovation that have been used by a wide range of companies.

Primary areas of expertise

• Innovation, driven by customer wants and needs
• Strategic planning and company alignment
• Value chain partnering
• Result-oriented projects and problem solving

Kai’s unique combination of skills and approach include:

• A passion for knowing and serving customers in ways that delight them, by creating innovative products, services and business models.
• A balance of focus on continuous improvement and step-change.
• A rare ability to guide successful change, grounded in a deep understanding of organizations as living systems, processes and what it takes to improve them, quality, leadership and problem solving.
• The ability to make the complex understandable.
• The ability to work equally well with leaders and with others at all levels.
• A strong determination to set goals, measure progress and demonstrate results.

Kai lives on and manages a wildlife refuge outside Charlottesville, Virginia with his wife Jan, two labs and a menagerie of wild creatures. He uses this eco-system as a lab for continuous learning about systems and change.

Contact Mr Dozier