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Additional Examples from Our Work Experience |
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US Grocery Industry. Consultant and facilitator to leadership team that planned and led collaborative joint industry effort - Efficient Consumer Response (ECR). Work included help with building alliance of leaders of 125 retailers, distributors and manufacturers; developing structure, assessment, strategy, detailed plan, monitoring, problem-solving. Results were many - cost savings from waste removed and re-engineered processes, set of industry best practices tested and documented, frequent partnering between new allies, etc.
Kroger. Consulted on strategy and problem solving at corporate, division, merchandising, manufacturing and functional levels. Guided work on private label product determination (categories, quality levels, branding, etc.); facilitated sessions to determine store of the future; guided early partnering with manufacturers. Created program to foster innovation and build leadership throughout the company. Analyzed differences between best and worst stores, identified critical variables, and designed program to upgrade store productivity.
DuPont. Co-designed a unique assessment / strategy formulation / project implementation methodology, and co-led its use with leadership of 13 strategic business units and functions. Focus was on the value chain and downstream customers. Included evaluation of current strategy, systems and processes, culture, assets, competition, etc. Workshops included evaluation of strategy by leadership team, and development of a new strategy. Opportunities were identified and prioritized, projects undertaken to capitalize on these. Also conducted analysis of IS outsourcing plan, identified critical deficits, and consulted on plan to correct these to reduce outflow of best minds. Consulted on formulation of U.S. region; consulted on evolution of key business unit from U.S. centric to a true global approach.
Ford. Consulted on reengineering of design-build process, resulting in higher quality, shorter cycle time and smoother innovation. Guided creation of triage process for design-build, delineating and documenting the flow for all-new, major and minor vehicle builds. Consulted on design-build process of major new, highly successful car line.
National HMO. Consulted on 24 month turn-around. Include development of new strategy and roll-out to organization. Guided in-sourcing of previously out-sourced core process, with no slip in customer service when switch thrown to re-activate. Guided work to determine major shift in physical facilities; implementation of new health care systems; new understanding of and focus on customers; and major improvements in most shared services. Created core group of 25 internal consultants to carry on the work.
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